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Question

Price Book Creation Issue

  • October 29, 2025
  • 1 reply
  • 11 views

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Hey everyone, I'm running into a confusing issue when trying to set up a new Price Book.

Does anyone know why products are getting duplicated in Salesforce (SF) when I create a new Price Book? It seems like adding the Price Book entries is somehow triggering a duplicate Product record creation, which shouldn't happen. Any thoughts on potential triggers, like automation or specific settings I should check in our CPQ package?

1 reply

BrettHub
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  • Community Manager
  • November 3, 2025

Hey Darius, do your initial products have a Product Code(SKU in DH)? That, and Item Name, are the unique identifiers we go off of to determine whether a new product needs to be created.